Refunds are processed within 24-48 hours after you received confirmation of the cancellation. The amount of time it takes for the refund to shoe on your credit card or PayPal account depends on the policies of these institutions.

Orders will be shipped within 1-2 business days of receipt, with the exception of personalized orders. It generally takes 3-5 business days to produce personalized orders before shipping. You'll receive a tracking number by email automatically once it is sent out. The specific delivery time will depend on the shipment method you chose.

Shipping estimates are from day of shipping not from the order submission date. Customers are responsible for lost orders due to incorrect shipping information.

To cancel or change your order, please contact our customer service via email or submmit a question. We will be happy to stop the order if we can, however, our order fulfillment system is designed to ship orders as quickly and efficiently as possible. Therefore, your order may already be in the shipping process, and in that case, we will not be able to change or cancel your order. If your order can't be canceled and you still don't love it after it has arrived and want to return/exchange it, our customer service department will be happy to assist you.

Your email address may have been entered incorrectly or blocked by spam filters. Please change your spam filters or check your junk mailbox. Please use your primary email to ensure you receive timely updates. Thanks for your support.